Client Services Manager

Help Ensure Clients Love Our Work

Do you have marketing agency experience? If so, and you excel at interfacing with a multitude of people to get projects done on time, and have an amazing attention to detail? Do you want to help create a client services team that you will lead? If so, you may be a fit for our client services manager position.

Your role will be like an agency integrator that will be the “glue” between Innovaxis ownership, our digital and content marketing teams, and clients. By helping us transform chaos into order, you will help us serve our clients better, and grow the business to new heights. Do well and be promoted to Client Services Director, Director/VP of Operations and even COO – and develop a team that will report to you.

Success requires being able to juggle numerous responsibilities on deadline with poise, polish and patience. You’ll work in a fast-paced environment with plenty of opportunities to polish your skills and add new ones.

Responsibilities

Work with our digital marketing manager to ensure digital projects are completed on time and are loved by our clients
Work with our content marketing manager to ensure content deliverables are completed in a timely manner and are loved by our clients
Work with our president to ensure clients are happy, renew and help us grow the business by double-digits every year for at least the next 10 years
Conduct bi-weekly meetings with 5-7 clients and assign tasks to both team members and clients
Generate ideas to help serve our clients better and grow the company
Add value beyond reporting status updates and obtaining client feedback

Requirements

Agency client and project management experience is required (2-5+ years)
Excellent verbal and written communication skills
Strong attention to detail and ability to prevent things from slipping through the cracks
Some experience with digital and content marketing (ideally both)
Some experience with website back-ends, marketing automation, pay-per-click, and other marketing tools (e.g. HubSpot, Zoho, WordPress, Google)
Live in the Chicagoland area and be able to commute at least two times a week to our North Side office
Have interest in creating a client services them that would report to you (in time)

Benefits & Perks

Full-time salary: $65,000 to $75,000 based on experience and fit, plus annual bonus
Significant commission possible for annual client renewals and upselling (only when in the client’s best interest)
Work from home 3-4 days per week
2 weeks of vacation upon start with additional days possible based on performance
A new MacBook Pro laptop
Relaxed dress code
Health, dental and vision insurance
401k with matching
Some travel when conditions permit (we have clients across the US)

If you think you could be a good fit for this position, click here to email your cover letter and resume. Resumes without cover letters will not be considered.

Frequently Asked Questions

Why doesn’t my professionally designed website generate good leads?

Even the most beautifully designed website can’t drive lead generation without the right content strategy, centered around a clear understanding of the needs and problems of your target market (i.e. brand story) and optimized for search to reflect the solutions they are searching for. Without that, you can waste a lot of time and energy on what are essentially random acts of marketing.

How important is brand storytelling for lead generation?

Brand storytelling is a powerful tool for connecting with your target market and a commonly missed opportunity to communicate the value of your goods and services to your audience. It’s built around understanding their challenges and your role in solving them, positioning your prospects as the hero of their story and you as their guide.

What’s the best way to track ROI from digital marketing efforts?

Simply asking, “How did you hear about us?” during calls and on website forms will help you attribute what generates leads and sales. Once you calculate how much sales is attributable to marketing and divide by the amount of that marketing investment, you will have your marketing ROI calculation. Learn more with the Innovaxis marketing ROI calculator.