B2B Marketing Consulting Agency Blog

Caveat Emptor: WMPU DEV & Their “Money Back” Guarantee

- February 7, 2012 5:40 am

Here’s a nice happy new year from WPMU DEV.

Don’t you like it when someone claims you were “dealt with” even though your question wasn’t answered? Dealt with = they dealt with you so that you are no longer a problem for them, and so much for their “Guaranteed!” claims… At the end of the day: a charge of $158 for a question that still hasn’t been answered. Not even a partial refund? We shall not be troubling them with our business any longer.


From:   [email protected]
Subject: Re: Thank you for your WPMU DEV subscription!
Date: January 2, 2012 8:38:45 AM CST
To:   ***@innovaxisinc.com


We do make it very clear in at least four places during signup that all our options are based on an ongoing subscription which we ask you to authorise when you join.

As per our terms and conditions we cannot provide refunds. Our money back guarantee applies to our promise to deliver up-to-date products and support. As our support team has dealt with your queries we have not failed to deliver that promise and as such will not be providing a refund on this occasion.


WPMU DEV Sales and Support Dude

On Sat, Dec 31, 2011 at 9:43 PM, Innovaxis <***@innovaxisinc.com> wrote:
I was able to sign in to my account after I wrote this initial email. Still, I was unaware that I was on the monthly plan or I would have
canceled my account.

On Dec 31, 2011, at 3:39 PM, Innovaxis wrote:


I tried logging into my account to terminate it and it is no longer recognized with this email address–yet I am still being billed.

I posted one question and got an unsatisfactory answer. I am not happy with this whole experience. You claim a money back guarantee. Will you stand by that and refund these charges?

– Sean Parnell